Address Verification | Shelly Bay Baker | Addressfinder

The Challenge

Prior to switching to Addressfinder, Shelly Bay Baker was using their e-commerce platform’s default address fields which allowed customers to enter whatever they wanted.

The address information gathered from customers was often inaccurate. These bad addresses caused deliveries to go to the wrong place and forced drivers to return to base and contact the customer and clarify their address.

There was also no way to prevent customers, who live outside of their delivery zones, from making purchases.

Having inaccurate address information caused a huge headache for us and our customers.

Simon Morton - Director at Shelly Bay Baker

The Solution

Shelly Bay Baker is now using Addressfinder’s address autocomplete service on their online checkout. The export of address data from their online store, to the deliverer, is now automated and error free.

By using Addressfinder’s suburb metadata, Shelly Bay Baker now checks if a delivery address lies within their delivery zones. This is done on the checkout and prevents ‘out of the delivery zone’ purchases being made.

Deliveries are made without a hitch, ensuring happy customers can now get bread fresh and straight from the oven!

With Addressfinder we are gaining gold standard address information. We now have a reduced error rate, increased efficiency, and are saving time and money.

Simon Morton - Director at Shelly Bay Baker

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Reduced delivery delays thanks to accurate addresses and GPS coordinates

Shelly Bay Baker Case Study

Background

The Challenge

The Solution

Before

After

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