Frequently Asked Questions
Data
- How often do you update your address databases?
- Where does the address information come from?
- How does AddressFinder compare with other tools like Google Locations?
- Which addresses are covered by AddressFinder?
- What’s the difference between 'city' and 'mailtown'?
- Can I see if an address is in North or South Island with AddressFinder?
- Does every address record in Address Finder have a DPID?
- Can I search for street, suburb and city names?
- Can you provide a list of street types?
- What is the difference between the 'postal' address and the 'a' address?
- What attributes are returned from the widget/Metadata API?
- How do I get NZ Post deliverable addresses?
Technical
- How does AddressFinder work?
- What browsers is the widget compatible with?
- What happens when an address isn't in the database?
- What IP address does AddressFinder run on?
- Can AddressFinder handle my busy website?
- Can you help me position my drop-down popup?
- Does AddressFinder work with mobile phone applications?
- Can you help with a position problem with the street pop-up list?
- Can I use AddressFinder from my Windows, Flash or Mobile application?
- How do I add AddressFinder to an existing registration/checkout form?
- Can you pass Address Autocomplete API parameters to the Widget?
- Can PO Boxes be disabled using the widget?
- Is AddressFinder compatible with JQuery?
- Can I test integrating directly with the API?
- How do I get the best results from the Bulk Address Verification process?
- What is the domain option used for?
- How do I remove the AddressFinder widget footer?
- What attributes are returned from the widget/Metadata API?
- How do I get NZ Post deliverable addresses?
- I’ve just signed up, what now?
- How should I test the service?
- Do I have to use the widget?
- Can I write my own autocomplete service?
- What address information is returned from the Bulk Address Verification process?
- Can I search by DPID?
- What content security policy does AddressFinder require?
Plans & Billing
- I’ve just signed up, what now?
- What's the best way to setup and manage the AddressFinder service?
- What does the free plan include?
- Should I choose a monthly or annual plan?
- Can I switch between monthly and annual plans?
- Changing plans - will I be charged a fee?
- Can I change my plan whenever I like?
- How do I change my plan?
- When will my plan change take effect?
- What is a plan renewal and what is involved?
- Do you provide a developer account?
- What is an “Address Lookup”?
- How can I know how many Address Lookups have been made?
- I’m on a free plan. What will happen if I run out of lookups?
- I pay for a monthly plan. What happens if I run out of lookups?
- What are 'extra lookups' and how are they charged?
- I pay for an annual plan. What happens if I run out of lookups?
- Do I have to use the widget?
- Why should I stay on a paid plan instead of downgrading to a free plan?
- Can I carry out testing before our site goes live?
- What is the easiest way to stop paying for an account?
- How can I stop my credit card from being charged?