Frequently Asked Questions

Data

• How often do you update your address databases?
• Where does the address information come from?
• How does AddressFinder compare with other tools like Google Locations?
• Which addresses are covered by AddressFinder?
• What’s the difference between 'city' and 'mailtown'?
• Can I see if an address is in North or South Island with AddressFinder?
• Does every address record in Address Finder have a DPID?
• Can I search for street, suburb and city names?
• Can you provide a list of street types?
• What is the difference between canonical and alias addresses?
• What is the difference between the 'postal' address and the 'a' address?
• What attributes are returned from the widget/Metadata API?
• How do I get NZ Post deliverable addresses?

Technical

• How does AddressFinder work?
• What browsers is the widget compatible with?
• What happens when an address isn't in the database?
• What IP address does AddressFinder run on?
• Can AddressFinder handle my busy website?
• Can you help me position my drop-down popup?
• Does AddressFinder work with mobile phone applications?
• Can you help with a position problem with the street pop-up list?
• Can I use AddressFinder from my Windows, Flash or Mobile application?
• How do I add AddressFinder to an existing registration/checkout form?
• Can you pass Address Autocomplete API parameters to the Widget?
• Can PO Boxes be disabled using the widget?
• Is AddressFinder compatible with JQuery?
• Can I test integrating directly with the API?
• How do I get the best results from the Bulk Address Verification process?
• What is the domain option used for?
• How do I remove the AddressFinder widget footer?
• What attributes are returned from the widget/Metadata API?
• How do I get NZ Post deliverable addresses?
• I’ve just signed up, what now?
• Do I have to use the widget?
• Can I write my own autocomplete service?
• What address information is returned from the Bulk Address Verification process?
• Can I search by DPID?
• What content security policy does AddressFinder require?

Plans & Billing

• I’ve just signed up, what now?
• What does the free plan include?
• What does the free verification plan include?
• Should I choose a monthly or annual plan?
• Can I switch between monthly and annual plans?
• Changing plans - will I be charged a fee?
• Can I change my plan whenever I like?
• How do I change my plan?
• When will my plan change take effect?
• What is a plan renewal and what is involved?
• What is an “Address Lookup”?
• How can I know how many Address Lookups have been made?
• I’m on a free plan. What will happen if I run out of lookups?
• I pay for a monthly plan. What happens if I run out of lookups?
• What are 'extra lookups' and how are they charged?
• I pay for an annual plan. What happens if I run out of lookups?
• Do I have to use the widget?
• Why should I stay on a paid plan instead of downgrading to a free plan?
• Can I carry out testing before our site goes live?
• What is the easiest way to stop paying for an account?
• How can I stop my credit card from being charged?